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COVID-19  Service Call Guidelines

Due to the current physical distancing restrictions in place to prevent the spread of COVID-19, National Hydronics Group is committed to the following protocols to ensure the safety of our Service Technicians and customers when responding to Service Calls.

As we make appointments for any residential suite service calls, our scheduler will:

  1. Ask about the health of the Resident, and we will insist that Physical Distancing of 2 M / 6 feet be maintained in suites with preference of the suite to be vacated for the duration of the Service Appointment.  If a resident wishes to remain in the suite then we will require the resident wear a mask while our service technician is working in the suite.

  2. Our techs will be wearing gloves and respirator – this is for their protection and that of the customer – do not be alarmed.

  3. We will not go in a suite that the resident has been self-quarantined.

  4. The Service Technician shall also ask these questions before entering the suite.


  Have you been experiencing any symptoms of Covid 19?

  Have you travelled outside of Canada in the past 14 days? Or have you been in close contact with someone who has?

  Have you been in close contact or cared for someone with a confirmed or probable case of Covid 19?

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